Frequently
Asked Questions

The Barber App helps you find barbers/salons, book appointments, chat and manage everything in one place — as a customer or as a barber.

Yes. You can open the app in guest mode and browse barbers/salons. For bookings, chat and favourites you need an account.

The app is for customers who want to quickly find and book a great barber, and for barbers/salons who want to manage their appointments, services and clients digitally.

The core features are free. Optional premium features may be added later (e.g. extended statistics or tools for barbers).

Yes. An internet connection is required for login, appointments, chat and updates.

The app currently works regardless of country as long as barbers specify their city. The focus is currently on Europe.

Yes. You can sign in quickly & securely with Apple Login or Google Login.

So the app knows whether you are using it as a customer or as a barber. This selection is important for the right set of features.

The role is currently fixed. If you want to switch (e.g. customer → barber), please contact support.

Without a verified email you cannot log in. You can resend the verification email at any time.

Yes. Optional two-factor verification by SMS and passkey sign-in (Face ID/Touch ID) provide additional account security.

On the login screen tap "Forgot password?". You will then receive an email to reset it.

In your profile under Account → Delete account. Warning: this cannot be undone.

Open "Barbers", choose a barber, pick a service, select date/time and confirm the booking. The appointment then appears under "Appointments".

Yes. After booking, the appointment appears in your appointments overview and can be confirmed by the barber.

"Open" means the barber has not yet confirmed the appointment.

Only free times within the barber’s working hours are shown. Slot length is based on the duration of the selected service.

Yes. Barbers can confirm, cancel or manage appointments directly.

Yes. Barbers can manually create appointments for customers (e.g. for phone bookings).

Yes. When creating an appointment you can add notes (e.g. wishes, special requests).

Depending on the status you can cancel appointments. Changes usually go through a new booking or directly via chat with the barber (since many barbers plan flexibly).

Each barber sets their own deadline (for example, up to 2 hours beforehand). You can see it while booking, in the appointment and in the email. After that, contact the barber directly.

Before the barber accepts, you can withdraw the request at any time. Once accepted, it is a confirmed appointment and can be cancelled within the applicable deadline.

Yes. The email contains a button that opens a page where you actively confirm the cancellation; only then is it cancelled.

No. The link only opens a confirmation page. Nothing happens unless you press the confirmation button.

Yes. After a successful cancellation or withdrawal, you receive a confirmation email.

The app helps with overview and communication. Clarifications about cancellations, delays or absences are generally handled directly between barber and customer.

In the currency selected by the barber (for example €, $, £ or CHF). Customers automatically see that barber’s currency.

Yes, in your profile. All your prices will then be displayed in the selected currency.

No. Only the currency symbol changes; there is no conversion or exchange-rate update.

If no price is shown, the barber has not yet fully set up the service.

Services are offerings such as haircut, beard trim, wash & cut — each with a duration and price.

Open the "Services" section, tap "+", enter name, duration and price, then save. They are then visible to customers (when "Active" is turned on).

Yes. A service can be set to "inactive" and is then not visible to customers.

You do not need to release them individually. Once working hours and at least one service are set, the app automatically opens matching slots.

Yes. As a barber you can define when you are bookable so that customers only see available time slots.

No. Changes to working hours and the “I accept new customers” switch are saved automatically.

Yes, in your profile (for example anytime, or 1, 2, 3, 6, 12 or 24 hours beforehand). Customers can no longer cancel themselves once inside that window.

A salon is a team of multiple barbers who appear and work together.

The creator of the salon is automatically the sole admin.

Via a join code that the admin shares. Members join themselves using the code.

No. There is only one admin per salon.

Members work within the salon but do not automatically manage all salon settings. Certain areas remain reserved for the admin.

Yes, but only leave — the salon cannot be transferred to someone else.

Yes. That is exactly what the salon structure is for: multiple barbers can be organised within a shared salon context.

Once you are connected to a barber (e.g. via profile/appointment), you can use the chat to ask questions, clarify details or discuss times.

Yes. Chats are only visible to the people involved.

Yes. The chat is also there for questions before booking.

The red dot or number on the Chats tab shows how many unread messages you have.

The other person’s real profile photo is shown if one has been added; otherwise a placeholder icon appears.

Individual messages cannot currently be deleted.

Such content should be reported via the designated support or reporting features. This applies especially to harassment, spam or inappropriate content.

If you allow notifications, you can receive updates about appointments/chats (depending on settings and system permissions).

Yes. Directly in the app or in the system settings (iOS or Android).

No. Push tokens are only used for sending notifications.

So you can quickly find your preferred barbers again.

Make sure you are logged in and have an internet connection.

In your profile you can edit name, city and description, then save via "Save profile". Changes take effect immediately.

Yes. The Barber App is designed to support public barber profiles and web presences so that customers can find you outside the app too.

Yes. Gallery and portfolio images help you make your style visible and give new customers a better impression of your work.

Yes. You can share your profile directly so that customers get to your profile, services or booking options more quickly.

Yes. Depending on the profile section you can add additional information such as a website or other approved details to make your brand more visible.

Yes. Reviews are designed to build trust and give other users a genuine impression of your service.

Depending on the maturity of the feature, reviews are part of your profile. Inappropriate content or problematic cases should be reported via support.

Yes. Depending on the section of the app, you can manage vouchers, promotions or loyalty benefits and use them for your business.

Through profile, direct booking, chat, recurring customer data, favourites as well as vouchers and loyalty features, the app helps you retain customers long-term.

Yes. Public profile views, shared links and web presences help you check how your presence appears to customers.

Yes. You can submit an appointment request as a guest through the public barber profile, without an account.

Set your profile, currency and cancellation deadline; manage services and working hours; and accept or decline requests.

View and cancel your appointments within the deadline, and see your favourite barbers with their booking links.

Your data is stored securely via Firebase (Google) and is not sold to third parties. See the Privacy Policy for details.

Only what is necessary for the features (e.g. profile details, appointments, services, favourites). See the Privacy Policy for full details.

You have rights to access, correction, deletion, restriction, data portability and objection under the GDPR. Contact privacy@mvm-app.at.

Please check:

• Internet connection
• App version (is the latest version installed?)
• Try restarting the app

Close the app completely and reopen it. If the problem persists, contact support.

This means an action is not permitted (e.g. no admin rights). This protects your data.

Yes. Android is already planned as a dedicated platform and is already covered in the linked Android legal pages.

Yes. The iOS version is designed for iPhone and iPad so you can manage appointments and customer data on larger displays too.

Yes. The same key core features are planned: bookings, customer management, services, chat, profile and barber presence.

Yes. If you use the same account, your barber data, appointments and important content are intended to stay in sync across platforms.

Yes. If you sign in with the same account, the plan is that you won't have to start from scratch but can continue with your existing data.

Yes. There are separate legal texts for Android. They are linked directly on the website alongside the Barber App links for Android.

Yes. Android is also planned for functional notifications such as new messages, appointment changes or support replies.

In your profile under "Share profile" or "Copy link".

Yes 🙏 In your profile under "Rate the app" — it helps enormously!

The focus is clearly on your own business. The app is meant to help you manage your brand, your customers and your presence more directly yourself.

Via "Send feedback" in your profile or by email at privacy@mvm-app.at.