Terms of Use
Barber App iOS

1. Scope and subject matter of the contract

These Terms of Use govern the use of the mobile application “Barber App” of the MVM-APP brand as well as the related technical and web-based functions.

These include in particular:

• User accounts and profiles
• Barber and salon profiles
• Termination and booking functions
• Public web profiles
• Web booking requests
• Web areas for customers and barbers
• Chat and communication functions
• Assessments
• Vouchers and loyalty programs
• Widgets
• QR code, link and PDF shares
• Support and reporting functions

By registering, installing or using the Barber App, the User accepts these Terms of Use.

The Barber app provides a digital platform through which in particular user profiles are managed, barber and salon profiles are displayed, services and prices are displayed and appointment requests are organized. The use of the App is only permitted for lawful purposes.

2. Platform operator

The operator of the Barber app is:

3. Role of the platform

The Barber app is a technical mediation, organization and communication platform. Unless expressly stated otherwise, the operator shall only provide the technical infrastructure. In principle, the operator does not become a party to the contracts for services concluded between customers and hairdressers, barbers or salons.

Contracts for hairdressing services, in particular dates, prices, scope of services, postponements, cancellations, vouchers and salon-related services, are concluded exclusively between the participating users.

The operator is neither a vicarious agent nor a contractual partner of these service relationships.

4. Registration, user account and correct information

A user account is required for the use of essential functions of the Barber app. The user undertakes to provide truthful, complete and up-to-date information during registration and use – in particular with regard to name, e-mail address and other requested profile information.

The operator is entitled to unlock certain functions only after verification, in particular after e-mail verification or comparable security measures. Changes to personal data must be updated by the user immediately in the app.

There is no claim to registration or permanent maintenance of a user account.

5. Allowed users and minimum age

The use of the Barber app is only permitted to persons who are entitled to use it under the applicable legal regulations. The use is generally only intended for people who have reached the age of 14.

Minors may only use the App within the framework of legal requirements and, if necessary, with the consent of their legal guardians.

6. User roles

The app can be used in particular by the following user groups:

• Customers
• Hairdressers / Barbers
• Salon owners
• Salon staff

Hairdressers, barbers, salon owners and salon employees are themselves responsible for the accuracy, completeness and legality of their information, in particular with regard to the services offered, prices, currency displayed, availability and working hours, cancellation periods, profile information, gallery and portfolio content, and voucher and loyalty program information.

The operator does not guarantee that the services offered are actually provided or correspond to a certain quality.

7. Scope of services of the app

The Barber app can in particular provide the following functions:

• Registration and application
• Profile management
• Barber and salon profiles
• Service management (name, duration, price)
• Management of working hours and availability
• Setting a cancellation period for customers
• Selection of the displayed currency
• appointment requests and appointment management, including acceptance and rejection of requests
• Web booking requests and web areas for customers and barbers
• Status updates
• Chat communication
• Push notifications and functional emails
• Reviews and Favorites
• Vouchers and loyalty programs
• Image uploads (profile pictures, gallery, chat attachments)
• iOS widgets
• Support and reporting functions
• QR code, link and PDF shares

The specific functional scope may change within the framework of technical, organizational or legal developments. There is no claim to a specific function or its permanent availability.

8. Permissible use and obligations of users

All Users undertake to use the App exclusively in accordance with applicable law and these Terms of Use.

In particular, it is prohibited to distribute content via the app or to engage in acts that are unlawful, offensive, discriminatory, racist, glorifying violence, pornographic, fraudulent, misleading, harassing or otherwise inappropriate.

Also prohibited are in particular:

• Spam and mass sending of unwanted messages
• Automated mass access, scraping or bots (unless expressly permitted)
• Circumvention of technical safeguards
• Manipulation of profiles, appointments, vouchers or reviews
• Abusive multiple accounts
• Attacks on the availability, integrity or security of the platform
• Abusive use of cancellation links from functional emails, in particular the cancellation of third-party appointments

9. Security of the account

Each user is obliged to treat his access data confidentially and to protect against unauthorized access. In particular:

Passwords may not be passed on to third parties. If misuse is suspected, access data must be changed immediately. Security incidents should be reported to the operator immediately. The operator may take appropriate protective measures in the event of suspected misuse, security breaches or unauthorised use, in particular additional verifications, restrictions or blocking.

Additional safety features

The app can provide optional security functions, in particular two-stage verification via SMS and registration via passkey (FIDO2/WebAuthn). The user is responsible for the secure storage of the associated devices, telephone numbers and biometric or device-based login information.

If access to the second factor or passkey is lost, access to the account may be restricted. The user is required to keep alternative registration methods available.

Functional links in emails

Functional e-mails can contain individual links, for example to cancel an appointment. Such links shall be treated confidentially and shall not be passed on to third parties.

10. Dates, bookings, cancellation and organizational responsibility

Appointments and appointment requests that are created, changed or displayed via the app or associated web functions are used for organizational coordination between users. In particular, the following information can be processed: date and time, service, price, status, notes, users involved and, if applicable, voucher information.

The creation of an appointment or an appointment request does not constitute a guarantee for the creation or execution of a service. Barbers, barbers or salons can accept, reject, postpone or adjust requests.

Cancellation period: Barber or Salons can individually determine until when customers can cancel a confirmed appointment themselves (for example, up to a certain number of hours before the appointment starts). Decisive is the setting stored at the barber, as it is displayed in the app or on the website. Within this period, self-cancellation by the customer is no longer technically possible; In this case, the barber must be contacted directly. Barbers or salons can cancel appointments regardless of this period.

Cancellation routes: Cancellation can be made – provided the deadline is met – in the app, via the web area or via the individual link in the confirmation e-mail. The operator only provides the technical function for this purpose.

Any cancellation fees, default fees or other economic consequences of a cancellation agreed between the users are exclusively in the relationship between the customer and the barber. salon and are neither defined nor handled by the operator.

Disputes about services, quality, delays, cancellations, payments or voucher questions are generally outside the responsibility of the operator.

11. Prices, currency, payments and economic relations

Prices and service details within barber or salon profiles are generally responsible for the respective barbers, barbers or salons.

Currency: The app and the website show prices in the order of the respective barber or Salon selected currency. This selection determines only the presentation; there is no currency conversion and no price update. For the accuracy of the prices and the chosen currency, the respective barber or Salon responsible.

Insofar as the app does not provide its own payment processing, the operator assumes in particular no responsibility for:

• Payment processing between customer and hairdresser / barber / salon
• Collection, refunds or invoicing
• Tax treatment
• Currency conversion, exchange rates or related fees
• Out-of-court or judicial enforcement of claims

12. Chat function and communication rules

The chat function serves for direct communication between customers and barbers / barbers / salons, in particular in connection with appointments, queries and salon-related concerns. Users are committed to respectful, factual and purpose-related communication.

In particular, spam, non-purpose advertising, insults, threats or harassment, unlawful content, fraudulent or deceptive requests and abusive contact are prohibited.

Users can report chats or other content to support via the provided functions. The operator is entitled to check reported content within the framework of the legal requirements and to take appropriate measures (indications, restrictions, blocking, removal of unauthorized content), as far as this is legally permissible and technically possible.

13. Image uploads and user-generated content

The app can enable content uploading, in particular: profile pictures, gallery and portfolio images, salon logos, and chat image attachments.

The User warrants that:

he has the necessary rights to the uploaded content, no rights of third parties are violated and no unlawful or inappropriate content is uploaded. The user grants the operator a simple, non-exclusive right, limited to the duration of use, to technically store, process, reproduce and display this content within the app, insofar as this is necessary for the provision of the service. Profile pictures can be displayed to the respective conversation partners in the chat.

The operator is entitled to block, hide or remove content in the event of violations of these Terms of Use.

14. Reviews and reviews

The app may allow users to rate barbers, salons or services. Reviews must be factual, truthful, non-misleading and free of unlawful content.

In particular:

• Fake assessments
• Insulting, defamatory or defamatory content
• Assessments without actual use context (as far as technically comprehensible)
• Targeted manipulation of the evaluation system
• The operator reserves the right to check, hide or remove reviews in the event of violations.

15. Vouchers, loyalty programs and offers

The app may allow barbers or salons to provide coupons, discount promotions, or loyalty programs. For content, terms, value, currency, term, availability, redeemability and accuracy of such offers is solely the respective barber or salon responsible.

The operator does not guarantee that vouchers or loyalty benefits will actually be granted, recognized or redeemed outside the conditions set out in the app.

Abuse, multiple redemptions by circumvention of technical rules or other manipulations are inadmissible.

16. Public profiles and release functions

The app can provide public barber or salon profiles, website profiles, QR codes, web links or PDF shares. Barbers and salons are responsible for ensuring that the information they publicly display is lawful, accurate, up-to-date and free of third party rights. This also applies in particular to publicly displayed prices, currency details, working hours and cancellation periods.

The operator assumes no guarantee for the economic impact of such profiles, their discoverability, external impact or business success.

17. Suspension, restriction and deletion of user accounts

The operator is entitled to temporarily restrict, suspend or permanently delete user accounts if in particular:

• violate these Terms of Use;
• false, misleading or abusive information is provided;
• there is a suspicion of security or misuse;
• the integrity or security of the Platform is compromised;
• statutory obligations require this, or
• technical or operational reasons make this necessary.

As far as possible and reasonable, the user is informed about essential measures.

18. Availability and technical changes

The operator strives for a stable and secure operation of the app, but does not guarantee the uninterrupted availability at any time. In particular, there may be restrictions due to: maintenance work, technical failures, server failures, failures of external services, synchronization delays or delayed or missing notifications.

Internet connection: The use of the app requires an active Internet connection. Without connection, the functions are not available or only limited; The app indicates this in this case.

The operator is not liable for mere interruptions of availability, as far as there is no mandatory legal liability.

19 Liability

The operator is liable according to the statutory provisions in case of intent and gross negligence, injury to life, body or health as well as in cases of mandatory statutory liability.

In case of slight negligence, the operator is liable only in case of breach of essential contractual obligations and limited to the foreseeable, typically occurring damage.

Liability for content, information and services of hairdressers, barbers or salons as well as for agreements concluded between users is excluded, as far as permitted by law. This applies in particular to price and currency figures as well as to the cancellation periods set by barbers and their economic consequences.

20. Deletion of the account

Users can generally delete their account at any time within the framework of the provided functions or request the deletion. With the deletion, the user loses access to his profile and to app-related functions. A recovery of completely deleted data is basically not possible.

The data protection law processing of personal data is supplementary to the data protection declaration.

21. Technical third parties

The Barber app uses third-party technical services and infrastructure, in particular for:

• Authentication
• Data storage and synchronisation
• Push notifications
• Image storage
• Technical web functions
• System and security communications
• Sending functional and booking-related e-mails

In particular, services from Firebase / Google, the mail service provider helloly and other technical providers can be used for this purpose. Further information can be found in the data protection declaration.

22. Changes to the Terms of Use

The Operator reserves the right to adapt these Terms of Use, in particular in the case of technical developments, changes to legal requirements, changes to the functional scope or safety or operating requirements.

Users are informed about significant changes in an appropriate form. The continued use of the app after the changes have come into force can be considered as consent, as far as this is legally permissible.

23. Severability clause

Should any provision of these Terms of Use be or become wholly or partially ineffective or impracticable, the effectiveness of the other provisions shall remain unaffected. The ineffective provision is replaced by the legal regulation.

24. Applicable law

The law of the Republic of Austria applies to the exclusion of UN sales law, insofar as no mandatory consumer protection regulations of the state in which the user has his habitual residence preclude this.

25. Contact details

Questions about these Terms of Use can be addressed to: