Frequently
Asked Questions

The Barber App helps you find barbers/salons, book appointments, chat and manage everything in one place — as a customer or as a barber.

Yes. You can open the app in guest mode and browse barbers/salons. For bookings, chat and favourites you need an account.

The app is for customers who want to quickly find and book a great barber, and for barbers/salons who want to manage their appointments, services and clients digitally.

The core features are free. Optional premium features may be added later (e.g. extended statistics or tools for barbers).

Yes. An internet connection is required for login, appointments, chat and updates.

The app currently works regardless of country as long as barbers specify their city. The focus is currently on Europe.

Yes. Besides email & password you can sign in quickly and securely with Google or a passkey. “Sign in with Apple” is available on iPhone.

So the app knows whether you are using it as a customer or as a barber. This selection is important for the right set of features.

The role is currently fixed. If you want to switch (e.g. customer → barber), please contact support.

Without a verified email you cannot log in. You can resend the verification email at any time.

Yes – optional two-factor verification by SMS as well as passkey sign-in: with Face ID or Touch ID on iPhone, with a fingerprint or the screen lock on Android. Both improve the security of your account.

On the login screen tap "Forgot password?". You will then receive an email to reset it.

In your profile under Account → Delete account. Warning: this cannot be undone.

Open “Barbers”, choose a barber, pick one or more services, select a free time and send the request. As soon as the barber accepts, your appointment is confirmed and appears under “Appointments”.

Yes. After booking, the appointment appears in your appointments overview and can be confirmed by the barber.

"Open" means the barber has not yet confirmed the appointment.

Only free times within the barber’s working hours are shown. Slot length is based on the duration of the selected service.

Yes. Barbers can confirm, cancel or manage appointments directly.

Yes. Barbers can manually create appointments for customers (e.g. for phone bookings).

Yes. When creating an appointment you can add notes (e.g. wishes, special requests). Separately from that, barbers can keep their own notes about regular clients – visible to the barber alone.

Yes. Simply pick more than one service when booking – hair and beard, for example. Duration and price are added up automatically, and the free slots adjust to the total length. Barbers can select several services when adding an appointment manually, too.

Yes. In your client list, tap a client and write a note – for example “fade 3 mm, no neck trimmer”. The note then also appears in the appointment details. It is visible to you alone; clients never see it.

You can cancel in the app under the appointment details, in the customer web area or via the link in the confirmation email – within your barber's deadline. For a different time it is best to message the barber in the chat: they then propose a new time for you to confirm.

Each barber sets their own deadline (for example, up to 2 hours beforehand). You can see it while booking, in the appointment and in the email. After that, contact the barber directly.

Before the barber accepts, you can withdraw the request at any time. Once accepted, it is a confirmed appointment and can be cancelled within the applicable deadline.

Yes. The email contains a button that opens a page where you actively confirm the cancellation; only then is it cancelled.

No. The link only opens a confirmation page. Nothing happens unless you press the confirmation button.

Yes. After a successful cancellation or withdrawal, you receive a confirmation email.

Barbers can mark an appointment as “no-show”. It then does not count towards revenue, and the barber's client list shows how often this happened. It can be undone as well. With the cancellation deadline the barber additionally controls how long clients may cancel by themselves.

The barber proposes a new time, but you decide. You receive the proposal as a notification and by email and confirm it in the app or via the link in the email. Only then does the new time apply. Until you confirm, your original appointment stands.

Appointments more than two days in the past can only be viewed. Two days are enough to record a no-show or undo an accidental cancellation. After that the appointment stays as it was – otherwise the past would change retroactively and statistics and client history would no longer add up.

In the currency selected by the barber (for example €, $, £ or CHF). Customers automatically see that barber’s currency.

Yes, in your profile. All your prices will then be displayed in the selected currency.

No. Only the currency symbol changes; there is no conversion or exchange-rate update.

If no price is shown, the barber has not yet fully set up the service.

Services are offerings such as haircut, beard trim, wash & cut — each with a duration and price.

Open the "Services" section, tap "+", enter name, duration and price, then save. They are then visible to customers (when "Active" is turned on).

Yes. A service can be set to "inactive" and is then not visible to customers.

You do not need to release them individually. Once working hours and at least one service are set, the app automatically opens matching slots.

Yes. As a barber you can define when you are bookable so that customers only see available time slots.

No. Changes to working hours and the “I accept new customers” switch are saved automatically.

Yes, in your profile (for example anytime, or 1, 2, 3, 6, 12 or 24 hours beforehand). Customers can no longer cancel themselves once inside that window.

A salon is a team of multiple barbers who appear and work together.

The creator of the salon is automatically the sole admin.

Via a join code that the admin shares. Members join themselves using the code.

No. There is only one admin per salon.

Members work within the salon but do not automatically manage all salon settings. Certain areas remain reserved for the admin.

Yes, but only leave — the salon cannot be transferred to someone else.

Yes. That is exactly what the salon structure is for: multiple barbers can be organised within a shared salon context.

Once you are connected to a barber (e.g. via profile/appointment), you can use the chat to ask questions, clarify details or discuss times.

Yes. Chats are only visible to the people involved.

Yes. The chat is also there for questions before booking.

The red dot or number on the Chats tab shows how many unread messages you have.

The other person’s real profile photo is shown if one has been added; otherwise a placeholder icon appears.

Individual messages cannot currently be deleted.

Such content should be reported via the designated support or reporting features. This applies especially to harassment, spam or inappropriate content.

Yes – about new requests, confirmations, appointment changes and chat messages, if you allow notifications. We remind you about appointments three times: 24 hours, 1 hour and 30 minutes beforehand.

Yes. Directly in the app or in the system settings (iOS or Android).

No. Push tokens are only used for sending notifications.

Three times: 24 hours before, 1 hour before and 30 minutes before. The reminders come from the server – on iPhone and Android alike.

Under Profile › Settings › Notification history. It lists the time, title, text and trigger of every notification. On iPhone the reminders the app raises on the device itself appear there as well.

So you can quickly find your preferred barbers again.

Make sure you are logged in and have an internet connection.

In your profile you can edit name, city and description, then save via "Save profile". Changes take effect immediately.

Yes. The Barber App is designed to support public barber profiles and web presences so that customers can find you outside the app too.

Yes. Gallery and portfolio images help you make your style visible and give new customers a better impression of your work.

Yes. You can share your profile directly so that customers get to your profile, services or booking options more quickly.

Yes. Depending on the profile section you can add additional information such as a website or other approved details to make your brand more visible.

Yes. Reviews are designed to build trust and give other users a genuine impression of your service.

Depending on the maturity of the feature, reviews are part of your profile. Inappropriate content or problematic cases should be reported via support.

Yes. Depending on the section of the app, you can manage vouchers, promotions or loyalty benefits and use them for your business.

Through profile, direct booking, chat, recurring customer data, favourites as well as vouchers and loyalty features, the app helps you retain customers long-term.

Yes. Public profile views, shared links and web presences help you check how your presence appears to customers.

Yes. You can submit an appointment request as a guest through the public barber profile, without an account.

Set your profile, currency and cancellation deadline; manage services and working hours; and accept or decline requests. There is also a calendar with a day and a week view: add appointments, move them and handle open requests right there.

View your appointments in the calendar and cancel them within the deadline, and see your favourite barbers with their booking links.

Your data is stored securely via Firebase (Google) and is not sold to third parties. See the Privacy Policy for details.

Only what is necessary for the features (e.g. profile details, appointments, services, favourites). See the Privacy Policy for full details.

You have rights to access, correction, deletion, restriction, data portability and objection under the GDPR. Contact privacy@mvm-app.at. You can also request a copy of your data right in the app: under Profile › About us › “Copy of my data”. It arrives as a file by email to your account address.

Please check:

• Internet connection
• App version (is the latest version installed?)
• Try restarting the app

Yes. Under Profile › Settings › Appearance you can pick light, dark or “System”, which follows your device setting. The website barber.mvm-app.at is available in light and dark as well; the switch sits in the top right.

Close the app completely and reopen it. If the problem persists, contact support.

This means an action is not permitted (e.g. no admin rights). This protects your data.

Yes. The Barber App is available for iPhone and for Android – in the App Store and in the Google Play Store. Both versions are developed in parallel and carry the same version number.

Android 12 or newer. The Play Store no longer serves the Barber App to older devices.

iOS 18.6 or newer. The app runs on iPad as well.

Yes, identical at its core: booking, appointments and calendar, chat, profile, services and working hours, reviews, vouchers, salon team, client notes, no-show, a copy of your data and the appearance setting. Only sign-in differs: “Sign in with Apple” exists on iPhone only for system reasons – Google sign-in and passkeys work on both.

Yes. Account, appointments, chats, favourites and notes live on the server, not on the device. Just sign in with the same account – on several devices at the same time, too.

Yes. Same sign-in, same data – profile, appointments, chats and favourites are right there again. Only the notification permission has to be granted once on the new device.

Yes. Android has its own versions because different services run in the background (Google Play services instead of Apple services). You will find them in the app under Profile › About us and here: Privacy (Android) and Terms of use (Android).

Yes – for the same events as on iPhone: new requests, confirmations, appointment changes and chat messages. The reminders 24 hours, 1 hour and 30 minutes before an appointment come from the server as well and are identical on both platforms.

Yes, on both platforms. It shows your next appointment with time and status. On iPhone the widget additionally comes in several sizes and in a barber variant with today's appointments and open requests.

German and English – the app follows your device language. This website is additionally available in Spanish, French, Italian, Turkish and Chinese.

Via Profile › Support or “Send feedback”. Please mention which device and which Android version you use – you will find it in the system settings under “About phone”.

In your profile under "Share profile" or "Copy link".

Yes 🙏 In your profile under "Rate the app" — it helps enormously!

The focus is clearly on your own business. The app is meant to help you manage your brand, your customers and your presence more directly yourself.

Via "Send feedback" in your profile or by email at privacy@mvm-app.at.