Basics
Overview & Getting Started
The most important questions for new users
1
What is the Barber App?
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The Barber App helps you find barbers/salons, book appointments, chat and manage everything in one place — as a customer or as a barber.
2
Can I use the app without an account?
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Yes. You can open the app in guest mode and browse barbers/salons. For bookings, chat and favourites you need an account.
3
How do I book an appointment?
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Open "Barbers", choose a barber, pick a service, select date/time and confirm the booking. The appointment then appears under "Appointments".
4
Can I cancel or change an appointment?
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Depending on the status you can cancel appointments. Changes usually go through a new booking or directly via chat with the barber (since many barbers plan flexibly).
5
How does the chat work?
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Once you are connected to a barber (e.g. via profile/appointment), you can use the chat to ask questions, clarify details or discuss times.
6
What are favourites and how do I save barbers?
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Tap the heart icon on a barber's profile/listing. The barber is then saved to your favourites so you can find them again quickly.
7
I see no services — why?
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Services are managed by the barber or salon. If no services have been added or services have been deactivated, the list appears empty.
8
I am a barber: how do I create services?
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Open the "Services" section, tap "+", enter name, duration and price, then save. They are then visible to customers (when "Active" is turned on).
9
What is the difference between a solo barber and a salon?
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- Solo barber: Services & appointments belong to you alone.
- Salon: Multiple barbers in a team; services can be managed salon-wide (depending on setup).
10
How do I join a salon?
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If you are registered as a barber, you can enter a join code via "Join salon". You will then be saved as a member of the salon.
11
Who can add members to a salon?
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A salon has one admin (the creator). The admin can admit members via the code and manage team access.
12
Can there be multiple admins?
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By default only one admin is supported (the creator). Members remain members and cannot automatically become admin.
13
How do I change my profile (name/city/bio)?
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In your profile you can edit name, city and description, then save via "Save profile". Changes take effect immediately.
14
Do I receive push notifications?
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If you allow notifications, you can receive updates about appointments/chats (depending on settings and system permissions).
15
What data does the app store?
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Only what is necessary for the features (e.g. profile details, appointments, services, favourites). See the
Privacy Policy for full details.
16
I forgot my password — what should I do?
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On the login screen tap "Forgot password?". You will then receive an email to reset it.
17
I want to delete my account — how does that work?
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In your profile under Account → Delete account. Warning: this cannot be undone.
18
Support / Contact
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In your profile via "Send feedback" you can send an email. Please include your barber ID if possible (if you are a barber) so we can help faster.
Appointments
Appointments & Bookings
Status, confirmation, notes
27
Do I receive a confirmation for my appointment?
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Yes. After booking, the appointment appears in your appointments overview and can be confirmed by the barber.
28
Why is my appointment "open"?
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"Open" means the barber has not yet confirmed the appointment.
29
Can barbers confirm appointments directly?
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Yes. Barbers can confirm, cancel or manage appointments directly.
30
Can a barber create appointments for customers?
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Yes. Barbers can manually create appointments for customers (e.g. for phone bookings).
31
Can I add notes to an appointment?
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Yes. When creating an appointment you can add notes (e.g. wishes, special requests).
Salon
Salon & Teams
Admin, join code, permissions
36
What is a salon in the app?
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A salon is a team of multiple barbers who appear and work together.
37
Who is the salon admin?
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The creator of the salon is automatically the sole admin.
38
What can a salon admin do?
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- Create the salon
- Manage members
- Maintain salon services
39
Can members become admin?
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No. There is only one admin per salon.
40
How do I add members?
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Via a join code that the admin shares. Members join themselves using the code.
41
Can members add other members?
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No. Members can only join, not manage.
42
Can the admin leave the salon?
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Yes, but only leave — the salon cannot be transferred to someone else.
Other
Other
Share, rate, Android, regulars
54
How can I share the app?
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In your profile under "Share profile" or "Copy link".
55
Can I rate the app?
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Yes 🙏 In your profile under "Rate the app" — it helps enormously!
56
How do I reach support?
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57
Can I set my working hours and availability?
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Yes. As a barber you can define when you are bookable so that customers only see available time slots.
58
Does the app support vouchers or loyalty programmes?
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Yes. Depending on the section of the app, you can manage vouchers, promotions or loyalty benefits and use them for your business.
59
Can I share my barber profile via link or QR code?
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Yes. You can share your profile directly so that customers get to your profile, services or booking options more quickly.
60
What happens with no-shows or last-minute cancellations?
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The app helps with overview and communication. Clarifications about cancellations, delays or absences are generally handled directly between barber and customer.
61
Can I use the Barber App on an iPad as well?
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Yes. The iOS version is designed for iPhone and iPad so you can manage appointments and customer data on larger displays too.
62
Is the Barber App coming to Android?
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Yes. Android is already planned as a dedicated platform and is already covered in the linked Android legal pages.
63
Will Android have the same core features as iOS?
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Yes. The same key core features are planned: bookings, customer management, services, chat, profile and barber presence.
64
Will my data be in sync between iOS and Android?
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Yes. If you use the same account, your barber data, appointments and important content are intended to stay in sync across platforms.
65
Are there separate privacy and terms of use documents for Android?
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Yes. There are separate legal texts for Android. They are linked directly on the website alongside the Barber App links for Android.
66
Will Android also have push notifications?
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Yes. Android is also planned for functional notifications such as new messages, appointment changes or support replies.
67
Can I switch from iPhone to Android later without setting everything up again?
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Yes. If you sign in with the same account, the plan is that you won't have to start from scratch but can continue with your existing data.
68
Can customers rate my barber service?
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Yes. Reviews are designed to build trust and give other users a genuine impression of your service.
69
Can I respond to or manage reviews?
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Depending on the maturity of the feature, reviews are part of your profile. Inappropriate content or problematic cases should be reported via support.
70
How does the app help me build a regular clientele?
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Through profile, direct booking, chat, recurring customer data, favourites as well as vouchers and loyalty features, the app helps you retain customers long-term.
71
Can I show images in my gallery or portfolio?
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Yes. Gallery and portfolio images help you make your style visible and give new customers a better impression of your work.
72
Can I make my profile publicly visible?
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Yes. The Barber App is designed to support public barber profiles and web presences so that customers can find you outside the app too.
73
Can I add my own website or social links to my profile?
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Yes. Depending on the profile section you can add additional information such as a website or other approved details to make your brand more visible.
74
What role do members in a salon have without admin rights?
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Members work within the salon but do not automatically manage all salon settings. Certain areas remain reserved for the admin.
75
Can I run multiple barbers under one shared presence as a salon?
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Yes. That is exactly what the salon structure is for: multiple barbers can be organised within a shared salon context.
76
What do I do about abusive messages or problematic content?
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Such content should be reported via the designated support or reporting features. This applies especially to harassment, spam or inappropriate content.
77
Can I report chats or other content to support?
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Yes. The app is designed to allow reports of content or chats to support so that problematic cases can be reviewed.
78
Does the app also help with vouchers and promotions?
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Yes. Vouchers, promotions and similar offers are among the features that help you make your offering more attractive and keep customers coming back.
79
Can I see how my barber profile looks from the outside?
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Yes. Public profile views, shared links and web presences help you check how your presence appears to customers.
80
Is the app more of a marketplace or a dedicated business tool?
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The focus is clearly on your own business. The app is meant to help you manage your brand, your customers and your presence more directly yourself.