Política de privacidad para Barber App (Android) - MVM-APP
Última actualización: February 25, 2026
1. General Information
Protecting your personal data is important to me. This Política de privacidad explains which personal data is processed when using the Barber App under the MVM-APP brand, for what purposes this is done, and on which legal basis the processing takes place.
This Política de privacidad applies to all users of the Barber App, in particular customers and hairdressers/barbers, as well as to personal data processed in connection with the use of the app and related features (e.g., web booking requests).
The Barber App is used to organize and book hairdresser appointments, manage profiles and services, and enable communication between customers and hairdressers. Personal data is not used for advertising, tracking, or profiling purposes unless otherwise stated in this policy.
2. Responsable del tratamiento
The controller responsible for data processing within the meaning of the General Data Protection Regulation (GDPR) is:
MVM-APP – Barber App
Samir Salimovic
Draugasse 7
1210, Vienna
Email: privacy@mvm-app.at
3. Categories of Personal Data
Depending on usage, the following categories of personal data may be processed in particular:
Master data (e.g., name, email address)
Cuenta data (e.g., user ID, role such as customer/hairdresser)
Profile data (e.g., city, bio, visibility, own website)
Appointment and booking data (e.g., date, time, service, price, status, notes)
Communication data (chat messages, timestamps)
Image data (profile photo, gallery photos of hairdressers, chat image attachments)
Technical data (e.g., device/push token for notifications)
Authentication data (via Firebase Authentication, Google login)
Web booking data (e.g., name, email, requested appointment, service, optional message)
Support and report data (e.g., reason for report in chat reports, optional description, support responses, processing status)
Usage and interaction data (e.g., profile views, clicks on booking/chat buttons, technical events to improve the app, where used)
Widget data (e.g., summaries of appointments/booking requests for widgets on the device, if the widget feature is used)
4. Purposes and Legal Bases for Processing (Art. 6 GDPR)
Processing takes place only to the extent necessary to provide the app’s features.
4.1 Provision of User Cuenta and Sign-In
Purpose:
Registration, sign-in, account management, authentication
Legal basis:
Art. 6(1)(b) GDPR (contract / pre-contractual measures)
4.2 Appointment Management and Booking Organization
Purpose:
Creating, displaying, updating, and managing appointments and booking requests
Synchronization between customers and hairdressers
Legal basis:
Art. 6(1)(b) GDPR
4.3 In-App Communication (Chat)
Purpose:
Exchange of messages between customers and hairdressers
Display of message status (e.g., sent/read), where technically implemented
Legal basis:
Art. 6(1)(b) GDPR
4.4 Profile Features and Presentation (incl. Hairdresser Profiles)
Purpose:
Display and management of profile information
Publication of hairdresser profiles within the app
Display of services, ratings, and optional images/galleries
Legal basis:
Art. 6(1)(b) GDPR
If voluntary additional information is provided (e.g., bio, gallery), additionally Art. 6(1)(a) GDPR (consent / voluntary submission)
4.5 Push Notifications
Purpose:
Delivery of notifications about appointment changes and new messages
Legal basis:
Art. 6(1)(b) GDPR (functional notifications)
Additionally, Art. 6(1)(a) GDPR may apply where activation is voluntary (in addition to OS permissions)
Note:
Push notifications can be disabled at any time in the device settings.
4.6 System Emails
Purpose:
Verification emails, functional emails, appointment-related information
Legal basis:
Art. 6(1)(b) GDPR
4.7 IT Security, Abuse Prevention, and Troubleshooting
Purpose:
Secure operation of the app, stability, error analysis, abuse prevention
Legal basis:
Art. 6(1)(f) GDPR (legitimate interest in secure and stable operation)
4.8 Support, Reports, and Processing of Reported Content
Purpose:
Receiving and processing reports (e.g., chat reports)
Communicating support responses within the app
Documenting the processing status of support cases
Legal basis:
Art. 6(1)(b) GDPR (provision of app function / support within app usage)
Art. 6(1)(f) GDPR (legitimate interest in abuse prevention, quality assurance, and secure operation)
4.9 Product Improvement and Technical Usage Analysis (without advertising profiling)
Purpose:
Analysis of the use of core app functions (e.g., profile views, clicks on booking/chat, use of certain views) to improve usability, stability, and features
Legal basis:
Art. 6(1)(f) GDPR (legitimate interest in further development and improvement of the app)
Note:
No use for advertising or marketing profiling purposes takes place.
5. Inicio de sesión con correo electrónico o Google
La Barber App para Android permite iniciar sesión mediante:
Dirección de correo electrónico y contraseña
“Sign in with Google”
Se procesa la información transmitida por el servicio de autenticación correspondiente, en particular el ID de usuario, el nombre visible y la dirección de correo electrónico.
Base jurídica:
Art. 6(1)(b) GDPR
6. Appointment Management and Bookings
As part of appointment management and booking processing, the following data is processed in particular:
Customer / hairdresser (assignment)
Date, time, duration
Selected service
Price
Appointment status
Optional notes
This data is used solely for appointment organization, synchronization, and communication between the involved parties.
7. Web Bookings / External Booking Requests
If booking requests are submitted via a related website or a public hairdresser profile, the submitted data (e.g., name, email address, requested appointment, service, message) is processed in order to assign and process the request for the relevant hairdresser.
These requests may be displayed in the app and accepted or rejected by the hairdresser.
Legal basis:
Art. 6(1)(b) GDPR
8. In-App Communication (Chat)
The Barber App provides an internal messaging system for communication between customers and hairdressers. The following may be processed:
Message content (text)
Message timestamps
Image attachments, where applicable (chat images)
Technical delivery/read status information
The content is intended only for the users involved in the communication. No automatic content analysis for advertising or profiling purposes takes place.
Additionally, users may be able to report chat content or chats to support (e.g., due to spam or inappropriate content). In this case, the reason for the report, optional description, involved user identifiers, chat reference, and support responses may be processed to the extent necessary to handle the report.
9. Profile Photos, Gallery Images, and Chat Images
Users (especially hairdressers) may voluntarily upload images, such as:
Profile photo
Gallery/portfolio photos (haircuts)
Chat image attachments
These images are used solely to provide the respective feature (profile display, portfolio presentation, communication).
Uploaded images may be displayed within the app in profiles, galleries, or chats and may be used as preview images in the corresponding user view (e.g., barber search, chat lists).
Legal basis:
Art. 6(1)(b) GDPR (functional use within the app)
For voluntary additional profile data/photos, additionally Art. 6(1)(a) GDPR
10. Push Notifications (Technical Delivery)
To deliver push notifications, a technical device token (e.g., Firebase Cloud Messaging token) is processed. This token is used solely for the technical delivery of notifications and not for advertising profiling.
11. Widgets (Android)
If widgets are used on the device, certain summary data (e.g., upcoming appointments, number of appointments/booking requests) may be processed locally on the device or within the app/widget environment in order to display widget content. This data is used exclusively for the widget feature and not for advertising purposes.
Legal basis:
Art. 6(1)(b) GDPR (provision of the requested app/widget feature)
12. Use of Firebase / Destinatarios
For the technical operation of the Barber App, services from Google Firebase are used, in particular:
Firebase Authentication
Cloud Firestore
Cloud Functions
Firebase Cloud Messaging (FCM)
Cloud Storage for Firebase (for images/attachments)
These services are used to provide the app’s functions (authentication, database, synchronization, push notifications, image storage), as well as for processing support reports and (where used) technical product analysis/improvement within the app.
More information:
13. Disclosure of Data to Third Parties
Personal data is disclosed to third parties only:
to the extent necessary for the technical operation of the app (e.g., infrastructure/cloud services used),
if there is a legal obligation,
or if the user has expressly consented.
No disclosure for advertising or marketing purposes takes place.
14. Third-Country Transfers
When using Firebase/Google services, processing of personal data outside the European Economic Area (EEA) cannot be ruled out. Processing takes place on the basis of the privacy and security mechanisms provided by Google and, where necessary, appropriate safeguards under Art. 44 et seq. GDPR (e.g., standard contractual clauses), where required.
15. Seguridad de los datos
Appropriate technical and organizational measures are used to protect personal data, in particular:
Encrypted data transmission
Access restrictions
Authentication and authorization concepts
Secure cloud services / role and rules configurations
Despite all measures, absolute security cannot be guaranteed.
16. Retention and Deletion
Personal data is stored only for as long as necessary to provide the app and its features, or where legal retention obligations apply.
As a rule:
Cuenta data: until account deletion
Appointment and chat data: as long as required for use/functionality or until deletion, subject to technical or legal requirements
Image data: until removed by the user or account deletion
Support and report data: as long as required to process the support case or until deletion as part of internal support processes, subject to technical or legal requirements
Technical usage events (where used): only as long as required for product improvement, error analysis, and operation
Technical backups: delayed deletion may occur as part of technical processes
Users can delete their account. In this case, personal data will be removed from active systems where technically possible and unless legal obligations prevent this.
17. Rights of Data Subjects
Under the GDPR, data subjects have the following rights in particular:
Derecho de acceso (Art. 15 GDPR)
Derecho de rectificación (Art. 16 GDPR)
Derecho de supresión (Art. 17 GDPR)
Derecho de limitación del tratamiento (Art. 18 GDPR)
Derecho a la portabilidad (Art. 20 GDPR)
Derecho de oposición (Art. 21 GDPR), insofar as processing is based on Art. 6(1)(f) GDPR
Derecho a retirar el consentimiento with effect for the future (Art. 7(3) GDPR)
Requests can be sent to:
privacy@mvm-app.at
18. Right to Lodge a Complaint with a Supervisory Authority
You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates the GDPR.
19. Obligation to Provide Data and Consequences of Non-Provision
Certain personal data is required to use core app features (e.g., sign-in, appointment booking, communication). Without this data, individual features or use of the app as a whole may be restricted or not possible.
20. No Automated Decision-Making (Art. 22 GDPR)
Sin toma de decisiones automatizada, including profiling, within the meaning of Art. 22 GDPR takes place.
21. Use by Minors
Use of the Barber App is only permitted for persons aged 14 and older. Use by children under 14 is not intended.
22. Responsibility of Hairdressers / Salons
If hairdressers or salons operate their own profiles via the platform and process customer data as part of their services, they may be independently responsible under data protection law for certain processing activities.
The platform (MVM-APP) remains responsible for the technical provision of the app and the associated data processing within its own area of responsibility.
23. Cambios to this Política de privacidad
This Política de privacidad may be updated if technical features, legal requirements, or the app evolves. The current version is available in the app or via the provided links.
24. Contactoo
Questions about data protection can be sent at any time to:
MVM-APP – Barber App
Email: privacy@mvm-app.at